If you are having trouble logging in at helphopelive.org, try these troubleshooting steps.
Check Your Credentials
• Are you using the correct username? In most cases your username will be your email address. • Are you typing in your full email address including the email host (for example, @gmail.com or @aol.com)? • Do you have Caps Lock on? Passwords are case-sensitive.
If You’ve Never Logged In Before
Contact your Fundraising Coordinator for help setting up a password for the first time.
Reset Your Password
1. Go to helphopelive.org and click Login 2. Click Forgot password? 3. Enter your email address in the Email box and click Submit 4. Check your email – you will receive a link that will allow you to choose a new password. When the link in your email expires, you will need to repeat this process beginning at step 2. 5. Once you have chosen your new password, go to helphopelive.org, click Login and enter your full email address and new password 6. If you still can’t log in, call our office at 800.642.8399 for assistance.
If You Are A Friend Or Family Member
You will not be able to log into our website to manage a Campaign Page unless the client associated with the campaign or his or her parent/guardian has given you permission to do so.