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Help Hope Live takes many steps to protect your privacy. This statement—which follows the highest industry standards—explains our information gathering and managing practices online and offline. By visiting www.helphopelive.org or sharing personal information with Help Hope Live you are accepting the practices described in this Privacy Policy.

What information do we collect?
You can visit our website without submitting any information about yourself or being required to register. We only collect personally identifiable information that is voluntarily and knowingly submitted.

When you visit our website or make a donation online or offline, you may provide us with personal information (such as your name, billing address, credit card or e-check information, e-mail and phone number) that you knowingly chose to disclose, which is collected and stored for various purposes.

If you send us an e-mail, subscribe to one of our publications, fill out our Application online, or register for a fundraising event, we will have your name, e-mail, and the other relevant information you have provided.

We ask for personal information so that we can fulfill your request and return your message. This information is retained and used in accordance with existing laws, rules, regulations and other practices.

How do we use the information you choose to provide?
If you make a donation, register for a fundraising event, sign up for our eNewsletter, or fill out an application, your information will be added to one or more of our databases and you may be contacted by Help Hope Live with news and/or fundraising messages.

We may also provide opportunities for you to submit additional personal information through our “Contact Us” function. By submitting this information to us you give us permission to receive it, review it, edit it, store it, post it on our website (without specific identification information), and use it in appropriate settings designed to illustrate the impact of our services.

When you receive e-communications from Help Hope Live, there is always an option for you to unsubscribe. You may also contact us to have your name and contact information removed from our distribution lists.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Our credit card processing is PCI Compliant. We use a secure server. All supplied credit card information is transmitted via Secure Socket Layer (SSL) technology (the industry standard security technology that is designed to protect sensitive information) and then encrypted into our payment gateway provider’s database, accessible only to those authorized with special access rights to such systems; they are required to keep the information confidential.

Online payment transactions are secured by SSL encryption. If you are making an online donation, the credit card information you provide at the time of donation is used to process your donation.

After a one-time donation, your credit card information will not be stored on our server. If you choose to set up recurring donations you will be asked to set up a billing profile. In this case, your credit card number is encrypted in our web database and only the last 4 digits of the credit card number are displayed or printed. (One exception is that when a donor wants to edit billing information, the entire credit card number is displayed on a secure page so you can update the credit card number.) The security (CVV) code is never stored.

We keep any paper documents containing personal information in locked file cabinets and shred paper documents prior to disposal.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer hard drive through your Web browser (if you allow them) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction to help us offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our services.

Our website may log the IP addresses of visitors, but only to administer the site and diagnose problems with our server. IP addresses are not used to identify individuals.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who help us in operating our website or serving you. These parties are bound by our Privacy Policy.

We reserve the right to share personal information you provide with legal authorities if it is, in our sole opinion, necessary to investigate, prevent or take action regarding suspected fraud, situations involving threats or potential harm, or if required by law (such as by a subpoena, court order or other legal means).

Third party links
To help you find information that may be useful to you, our site contains links to other sites. These third party sites have separate and independent privacy policies. Help Hope Live is not responsible for their privacy practices or content, so we suggest you read their privacy policies for more information.

Your consent
By visiting www.helphopelive.org or sharing personal information with Help Hope Live you are accepting the practices described in this Privacy Policy.

Changes in Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

How to unsubscribe or contact us about your information
If you do not want to receive any e-mails from us in the future you may unsubscribe by clicking on the “unsubscribe” link in our communications. You may also e-mail [email protected] or contact us by mail or telephone.

Help Hope Live Address
2 Radnor Corporate Center
Suite 100
100 Matsonford Road
Radnor, PA 19087
800.642.8399