For catastrophic injury clients, fundraising needs to begin as soon as possible after the injury; the first 18 months after the injury has proven to be the time when the community is most motivated to help.
For transplant clients it is never too early to begin fundraising to prepare for transplant-related expenses not covered by insurance. If a medical professional has said that a transplant is in the client’s future, it is time to begin fundraising.
Having no health insurance does not instantly disqualify you from fundraising: for each client, we work to assess whether their personal profile is a good match for our services.
There are times when an individual’s medical expenses can’t realistically be met through community fundraising. We do our very best to meet the needs of as many clients as we can and take pride in helping people identify many new opportunities to build support within their communities.
Yes: you can start afundraising campaignto help offset COVID-19 medical costs.Learn more about COVID-19 campaigns here. You can call 800-642-8399 to explore your fundraising options or submit a campaign request online.
Help Hope Live permits clients to raise funds for certain treatments or therapies outside of the United States.
Help Hope Live does not endorse or recommend specific treatments or therapies to our clients and cannot comment on the efficacy of one treatment over another. We encourage our clients to research the best treatment options for them.
When you begin fundraising with Help Hope Live, we’ll help you develop a fundraising strategy that will work best for your needs to help with medical bills. Your Help Hope Live team will be a fundraising resource for you and anyone in your community who is willing to help you.
You and your community do the fundraising, and your Help Hope Live team provides support every step of the way.
Our clients enjoy the unique advantages that come from working with a trusted nonprofit.
Unlike sites like Go Fund Me, we provide one-on-one fundraising help, a customizable Campaign Page, bill pay support, and additional benefits based on our nonprofit status. Check out a full explanation of the Help Hope Live Advantage here.
Yes, our fee is a low 5% for check donations. We use this nominal fee to maintain our staff and provide the personalized tools, resources, and one-on-one support communities need to make fundraising efforts a success.
Third-party platforms help us safely and efficiently process online donations, such as credit card and eChecks contributions. These platforms charge a 2.65% fee per donation. Add that to our admin fee for a total fee of 7.65% for all online donations.
Yes! If your ability to plan in-person events is currently disrupted or if you simply prefer to fundraise online, your Client Services Coordinator can help you with virtual fundraising. Resources include help planning online events, digital flyersfor social media, Facebook Fundraisers, and email campaigns. Check out our Guide to Virtual Fundraising for some ideas.
Yes. While our physical officein Pennsylvania is closed, our nonprofit team remains dedicated to providing seamless support during the pandemic via phone and email. Please see our comprehensive COVID-19 Plan for details.
Funds are raised for Help Hope Live in honor of the client. These funds are held in a Regional Restricted Fund for the region where the client lives (for instance, the Mid-Atlantic Catastrophic Injury Fund) along with other funds raised in that region.
Our nonprofit maintains discretion over all funds raised. That’s why they likely won’t jeopardize eligibility for asset-based assistance programs like Medicaid or Medicare (clients should always check with their local Medicaid office to be sure).
See “Requesting Funds & Disbursement” on this FAQ page for more info.
There is no minimum contribution required to fundraise with Help Hope Live. However, Help Hope Live clients must show that they are actively participating in community-based fundraising in order to receive ongoing assistance from a Help Hope Live Regional Fund.
Yes! Each Help Hope Live client campaign is given a mobile-friendly Campaign Page at helphopelive.org that displays all fundraising activities in one place. Visitors can quickly find how to donate, read your story, view updates and photos, register for fundraisers, and share the page directly to social media.
Each client is given a login to manage and personalize the Campaign Page at their convenience, and can create separate logins for Team Members (fundraising volunteers) to help with their online efforts.
Help Hope Live Campaign Pages can be easily shared to increase visibility and online donations.
Because Help Hope Live maintains discretion over all funds raised, they likely won’t jeopardize eligibility for asset-based assistance programs. Always check with your state’s Medicaid/benefits office to be sure.
Once a client begins fundraising in their community for Help Hope Live and we have received a completed Application verifying medical and financial need, they are eligible to submit fund requests to us to cover unmet medical needs.
Donations collected in honor of a client with unmet medical needs are available throughout the person’s life, or as long as there is money in the applicable Regional Restricted Fund to cover medically related expenses.
Campaigns in which there has been no contact or activity (fundraising or disbursements) for three years are deemed “inactive.” See Petition to Orphans Court Division of the Court of Common Pleas of Delaware County, PA regarding the use of inactive funds for general charitable purposes.
All clients receive financial support according to their medical and financial need. Every effort is made to honor the donor’s intent in making available to the client assistance for their medically related expenses.
You use your email address and a password to get logged in to our website. If you don’t remember which email address you used to get logged in, or if you have not yet logged in for the first time, contact us for support.
There are certain disclosures that are required to be on materials that are used for charitable fundraising. All fundraising materials must be approved by Help Hope Live. Do not use any flyers or outreach materials until you get approval from your Help Hope Live contact.