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Staff Spotlight: Meet Kelly Bertolette

If you have ever called the HelpHOPELive office, chances are you’ve spoken with Kelly, one of our patient support representatives. Let’s find out what keeps Kelly smiling day after day!

Kelly Bertolette HelpHOPELive

How did you come to work at HelpHOPELive?

I was looking for a position at a nonprofit organization where I could make a difference and contribute to something good. When I saw the posting for my current position, it seemed like the perfect way to use my skills and experience to serve an organization that I would be proud to work for and represent.

What’s your favorite thing about working at HelpHOPELive?

I love speaking with the individuals and families we serve and hearing their good news, whether they’ve received a transplant, achieved a mobility milestone, or held a successful fundraiser. Their positivity is infectious and those calls always brighten my day. I especially love when I get an opportunity to attend a local client’s fundraising events. Meeting a client in person and getting to know his or her family and friends is so fun! Another thing I love about my position here is getting the opportunity to work alongside a really special team.

What gives you HOPE?

Seeing communities come together in support of someone who is going through a difficult time gives me hope. It’s inspirational. I love when I hear clients say, “I never knew how many people cared about me until I started fundraising.” Fundraising not only helps families financially, but also helps them to stay positive and strong throughout their journey.

Learn more about our compassionate team of fundraising experts at